Tell us what's coming back
Email care@onhete.com with your order ID, the item(s) you'd like to return, and a brief reason. We'll confirm eligibility within one business day.
Order Support
Make a return.
A simple, three-step process. We'll handle the pickup, the inspection, and the refund — you handle the rest of your day.
Last updated · June 2026
Pack it like new
Place the item back in its original packaging with all tags and accessories intact. Unworn, unwashed, and free of fragrance or detergent.
We pick it up
A reverse pickup is scheduled within 48 hours. Once the item reaches our quality team, your refund or exchange is processed within 5–7 business days.
Full policy
For complete eligibility, refund timelines, and exclusions, see our Refund & Exchange Policy.
Need a hand?
We're here to help.
Reach our care team and we'll respond within one business day.