Privacy policy.

We collect information in three ways:

• You give it to us — name, email, shipping address, phone, and payment details when you place an order or create an account.
• Collected automatically — device, browser, IP address, and basic usage analytics to understand how the Site is used.
• From partners — payment confirmations from our payment processors and delivery updates from our courier partners.

We use your information to:

• Process orders, payments, and deliveries
• Provide customer service and order updates
• Send marketing communications you've explicitly opted into
• Improve the Site, our products, and your experience
• Detect and prevent fraud or abuse

We never sell your data. We share necessary information only with trusted service providers — payment processors, courier partners, analytics tools, and email platforms — strictly to operate our business. They are contractually bound to protect your information.

We use cookies to keep you signed in, remember your cart, and measure how the Site performs. You can disable cookies in your browser settings, though some features may not work as expected.

You have the right to:

• Access the personal data we hold about you
• Request a correction or deletion
• Withdraw consent for marketing communications
• Request a portable copy of your data

To exercise any of these, email privacy@onhete.com.

Your information is stored on secure servers with industry- standard encryption in transit (TLS) and at rest. Payment data is handled exclusively by PCI-DSS compliant processors — we never store your card details.

For any privacy-related questions, write to privacy@onhete.com. We respond within five business days.